Submitted by: Kevin W.
(1/28/14)
A friend of mine owns a small telecommunications business in
our local town. He hooked me up with some phones he said were the best he had
in stock (at a discounted price of course). They were a little pricey but I
decided it would benefit my business in the long run. By doing a little
investigating online I discovered that Nortel was recently bought out by Avaya,
another large company in the telecommunications industry. I thought this would
mean I would be receiving phone with discontinued repair parts and outdated
software, but it was actually the opposite. My associate assured me that this
was a good thing because Avaya was one of the more reliable companies in the
industry and they had just remade this Nortel T7316E phone from their factories
and such. I took his word for it. After all he was hooking me up with a great
deal on the phones so I couldn’t really complain too much.
He installed the Phone system which was compatible with the
phones which is another very important aspect of having a well-oiled and
complete telephone system (not just the phones). I believe I had the CICS
system installed. This also happen to be
a top of the line model that he had, at the time at least, keep in mind this
was about a year and a half ago and I’m sure some things have progressed. I
received a total of 30 phones for my employees and one expanded model for
myself.
Nortel T7316E |
The “Pros”:
After having them for a little over a year now I can say fairly
confidently that I enjoy the phones performance thus far.
The displays look nice and for a multiline system it runs
pretty flawlessly. They were also pretty easy to program. I like to keep things
organized so having all the memory buttons really helped in this area. Another
plus is this thing is durable. An employee in my office spilled coffee on her
phone once and it didn’t seem to have any effect. I wouldn’t recommend spilling
coffee on your phone but you get the point!
Some Minor “Cons” (
nit-picky ones):
The “end call” button looks a little too similar to the
“Hold” button. This has caused me to drop a few calls when first starting to
use the phones. After the first few weeks I began getting the hang of things
and haven’t made that mistake since. No biggy.
Also, for the average consumer or small business these
phones can be pricey. Look around for refurbished models on Google or eBay or
something because you can probably save half the price by going with a place
that refurbishes these phones rather than sells them new.
Conclusion
To conclude my Nortel T7316E phone review I would have to
say that these phones are the real deal. It could be the system I am suing as
well but the phones have not let me down. If you’re on the fence about buying
these for your office I would say go for it. The minor flaws are drastically
outweighed by the benefits having this reliable product. Definitely shop around
for the best price though as I stated above. Not everyone has a friends who
sells these things (like myself, fortunately) so finding a good price will be
wise. Thanks.